Privacy Policy

Depending on how you use our website, we may collect:

• Contact information: Name, email address, phone number and billing or shipping address.
• Order information: Products purchased, quantities, order history, delivery details and transaction references.
• Payment information: Payment status and transaction details provided by our payment service provider.
• Communication information: Messages, enquiries, feedback and information you provide when contacting us.
• Technical information: IP address, browser type, device information and website activity, where collected.
• Marketing preferences: Your choices regarding promotional communications and consent, where applicable.

We may use your information to:

• Process, confirm and fulfil orders.
• Arrange shipping and delivery.
• Send order confirmations and updates.
• Handle cancellations, returns, exchanges, refunds and complaints.
• Respond to customer enquiries.
• Improve our products, website and customer experience.
• Protect our website, detect fraud and address security concerns.
• Meet applicable legal, accounting and regulatory obligations.
• Send promotional communications where permitted by law and with consent where required.

Online payments may be processed by third-party payment service providers.

Payment information may be collected and handled by those providers according to their own terms and privacy policies. Rachnika will not intentionally store complete card details or sensitive payment credentials on its own systems unless specifically required and appropriately secured.

We may share the information necessary to operate our services with:

• Payment processing providers.
• Courier and delivery partners.
• Website hosting and technology providers.
• Customer-support and communication service providers.
• Analytics and marketing providers, where used and permitted.
• Government authorities or other parties where required by law or necessary to address legal claims and protect rights.

We do not sell personal information to third parties as a business practice.

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, dispute resolution, legal compliance and other legitimate purposes.

The applicable retention period may vary depending on the type of information and the purpose for which it is held.

We use reasonable safeguards to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of electronic storage or online transmission can be guaranteed to be completely secure.

Subject to applicable law, you may request access to, correction of or deletion of eligible personal information, or raise a concern about its use.

You may opt out of promotional emails through the unsubscribe option, where available, or contact us directly.

Certain information may need to be retained to fulfil legal obligations or resolve disputes.

Our website may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies.

Please review those policies before providing information directly to a third-party service.

Where our products or activities are intended for children, any collection or processing of children's personal information will be handled in accordance with applicable law.

Parents or guardians may contact us with privacy-related concerns.

We may update this policy as our services, website integrations or legal obligations change. The revised version will be published on this page with an updated date.

For privacy-related questions, requests or complaints, email rachnika.craft@gmail.com with the subject line Privacy Request.

If a designated privacy or grievance contact is required under applicable law, the relevant details will be published here.